Driver Help
Get help changing your booking, updating your registration, and more.
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Booking A Parking Space
- How do I book a parking space with JustPark?
- How do I make a Monthly booking?
- NHS Staff and Critical Care Worker FAQs
- How do I use the Start & Stop feature on my JustPark app?
- How do I find a space that is suitable for large vehicles?
- How do I make a long-term booking?
See all 12 articles -
Your Bookings
- My PIN code provided is not working
- How do I change the times of my booking?
- What should I do if I get a parking fine?
- I've got a PCN
- How do I change my vehicle details?
- What should I do before I arrive?
See all 15 articles -
Parking Peace of Mind
- Parking Peace of Mind - How does it work?
- Parking Peace of Mind - Is this secure?
- Parking Peace of Mind - When will I receive documents confirming the coverage?
- Parking Peace of Mind - How do I make a claim?
- Parking Peace of Mind - How can I ensure my insurance remains valid?
- Parking Peace of Mind - I cannot claim on my main motor insurance policy. Can I still use the policy to cover repairs?
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Payments
- Why did I get charged 1p?
- How does JustPark charge me for using Start & Stop?
- How do I get a VAT receipt?
- Do your prices include VAT?
- How do I manage my payment method?
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Cancellations & Refunds
- Lockdown related cancellations
- What is your Cancellation Policy?
- How do I cancel my upcoming booking?
- Why did I not receive a full refund?
- I have requested a refund, how long will this take?
- The space owner cancelled my booking, what do I do?
See all 7 articles -
Local Authority Parking
- My employees use JustPark for work, can we use one account?
- I paid for my parking by phoning JustPark, how do I login to my account?
- How do I amend my notification preferences?
- How do I know if where I am parking is Pay on Exit or Arrival?
- JustPark has launched in Woking - find out more
- Have a query about Multi-Use tickets?
See all 8 articles -
Privacy and Safety
- MOT - You have the wrong MOT date for me
- MOT - You’ve sent me a reminder for someone else’s vehicle. Isn’t their MOT data private?
- MOT - Why do you store my MOT data and send reminders?
- MOT - A friend or family member received an MOT reminder for my car
- MOT - The reminder you sent was to an old email address
- MOT - How do I turn off future MOT reminders?
See all 10 articles
