Driver Help
- JustPark Help Centre
- Driver Help
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Booking A Parking Space
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How do I use Start & Stop on my JustPark app?
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How do I book a parking space with JustPark?
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How do I find a space that is suitable for large vehicles?
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How do I make a long-term booking?
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How to reserve a parking space (iOS/Android)
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Can I leave my car in the space overnight?
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What does JustPark class as a "day"?
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How do I book if I don't know the details of the vehicle I will be parking?
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I'm using a hired vehicle - can I still make a booking?
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Why should I pay and communicate only through JustPark?
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How do I use a promo code?
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Can I get airport transfers?
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How do I use Start & Stop on my JustPark app?
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Your Bookings
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How do I change my vehicle details?
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How do I change the dates or times of my booking?
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I've got a PCN
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What do I do when I arrive at the space?
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Will I need to display any proof of my booking?
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What if I arrive early or late for the start of a booking?
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What if I overstay my booking?
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How do I contact a space owner?
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How to leave and reply a review?
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How To Change The Vehicle On A Booking? (iOS/Android)
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Does JustPark provide a contract for me to sign?
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I have a problem with the Parking Space I've booked (iOS/Android)
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What can I do if I'm unable to access the space?
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What should I do if I get a parking fine?
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Do I need to pay anything more than my booking fee?
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There is a car in my space, what do I do?
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What happens if my vehicle is damaged whilst parking?
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How do I change my vehicle details?
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Payments
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Cancellations & Refunds
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Are you refunding bookings due to Coronavirus?
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What is your Cancellation Policy?
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How do I cancel my upcoming booking?
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Why did I not receive a full refund?
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I have requested a refund, how long will this take?
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The space owner cancelled my booking, what do I do?
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When would I be eligible for a refund?
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I was unable to park, how do I get a refund?
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Are you refunding bookings due to Coronavirus?
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Local Authority Parking
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Privacy and Safety