I have requested a refund, how long will this take?

When you cancel a booking, we will review your reason for cancellation and make sure it's within our cancellation policy. Your request will be reviewed by a member of our team and we will follow up to let you know once it's been processed.

Once a refund is approved, you should see the money in your account within 3-4 working days.

You can check if a refund has been processed to you on our website by visiting your Transactions page on your account, and this will show the status of a cancellation. 

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