What is your Cancellation Policy?
Please visit here for our full cancellation policy.
We have different cancellation policies depending on whether you paid for parking in advance or on arrival at a car park. If you have driven to a car park and paid on the spot, please see the ‘Drive-up Cancellation Policy’ below. All bookings made in advance are covered by the ‘Pre-Booked Parking Cancellation Policy’
Short-Term Pre-Booked Cancellation Policy
- Defined as a booking that is less than 14 days in duration.
- A full refund is offered to drivers if they cancel within 24 hours of making a booking, provided the booking isn't starting in the next 24 hours.
- We will always offer a 10 minute grace period to accommodate accidental bookings.
If you cancel a booking more than 14 days in advance, before the booking starts
You'll receive 100% refund if you cancel more than 14 days before your booking starts.
If you cancel a booking 8 to 14 days in advance, before the booking starts
You'll receive a 50% refund if cancellation occurs between 8 and 14 days in advance of booking.
If you cancel a booking 1 to 7 days in advance, before the booking starts
The cancellation must take place at least 24 hours before the booking begins. You'll receive a 25% refund if cancellation occurs more than 24 hours in advance of booking, up to 7 days.
If you cancel a booking less than 24 hours in advance of the booking starting
If you cancel a booking which is due to start in the next 24 hours, you will not be entitled to a refund.
If you cancel a booking, after it has started
If you cancel a booking once it has started, you will not be entitled to a refund.
Extenuating Circumstances Policy
What if I need to cancel because of an emergency or unavoidable circumstance?
We may be able to give you a refund if you have to cancel because of an unexpected circumstance that’s out of your control. Click here for a list of circumstances covered by our Extenuating Circumstances Policy. Before you cancel, check that your circumstance is included in the list below and that you can provide the required documentation.
Penalty-free cancellations are only available for extenuating circumstances that occur before the official start date and time of your booking.
Drive-up cancellation policy
For payments made on the spot in car parks, we operate a no refund policy - as the parking session is already underway once you have paid.
If you feel you have been charged unfairly, please contact firstname.lastname@example.org with the location ID, number plate, amount paid and details of the circumstances.