Cancellations & Refunds

What is your Cancellation Policy?

Before confirming the option to 'Cancel Booking' on our JustPark app, make sure to view our cancellation policy.

There are separate cancellation policies depending on whether your payment for parking was in advance or for parking right now. If you have driven to a car park and paid on the spot, please see the ‘Drive-up cancellation policy’ below. All bookings made in advance are covered by the ‘Pre-booked parking cancellation policy’.

Pre-booked parking cancellation policy
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If you cancel a booking more than 14 days in advance, before the booking starts

You'll recieve 100% refund if you cancel more than 14 days before your booking starts.

If you cancel a booking 8 to 14 days in advance, before the booking starts

ou'll receive a 50% refund if cancellation occurs between 8 and 14 days in advance of booking.

If you cancel a booking 1 to 7 days in advance, before the booking starts

The cancellation must take place at least 24 hours before the booking begins. You'll receive a 25% refund if cancellation occurs more than 24 hours in advance of booking, up to 7 days.

If you cancel a booking less than 24 hours in advance of the booking starting

If you cancel a booking which is due to start in the next 24 hours, you will not be entitled to a refund.

If you cancel a booking, after it has started

If you cancel a booking once it has started, you will not be entitled to a refund.

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Drive-up cancellation policy

For payments made on the spot in car parks, there is a no refund policy as the parking session is already underway.

If you feel you have been charged unfairly, please contact help@justpark.com with your booking, car number plate, the amount paid and details of the circumstances.

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