NHS Staff and Critical Care Worker FAQs



Thank you to all NHS staff and critical care workers!

This article should give you all information you need about registering your status with us

 

I am a critical care worker, what do I need to do?

We have put checks in place to ensure that our NHS staff and critical care workers are able to enjoy this service. That includes both NHS Staff and helpers ✅

If you have an NHS email 

Sign up using your work email (@nhs.co.uk)

Then search for a parking space near where you need to be on our App or website and all of the free spaces we have available will show.

If you don’t have an NHS email 

Sign up the same way. If we don’t recognise your email as belonging to the NHS then we will send you an email that you can reply to with proof that you are a critical care worker. We will then update your account accordingly and you will be able to see any spaces that are being provided for free.  

 What about if I'm a current user of JustPark?

Sign up the same way and we'll get your account updated to reflect your key worker status.

 Will I need to provide my payment details even when it is free?

Yes, you will. 

This is needed to complete the booking process but you will not be charged for booking any parking space that is listed as ‘free’ 💸.

 Cancellation and refunds

If you no longer need your parking space, then please cancel your booking as soon as possible as this will free up the parking space for another key worker who may need it.

If you aren’t quite sure how to cancel your booking then feel free to take a look at our help centre article. 

 General questions about bookings 

These bookings are the same as our usual bookings, except they are free!  

You can follow this link which should help answer any questions you may have about your booking.

 

If it hasn’t helped then feel free to contact our Customer Support team for further assistance.  

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