How do I cancel a booking? (As a Space Owner)



If you need to cancel a booking, then you can do so from the Bookings received page. We'd recommend you try to cancel bookings as infrequently as possible as a bad experience for the driver, which we want to avoid. We recommend you remove availability for your space if you know it won't be available.  

However, we understand on occasion you may need to cancel a booking. To do so follow the steps below:

  1. Go to the Bookings received page and click on the relevant booking
  2. Scroll to the bottom of the page and click Cancel booking
  3. Please do this as soon as possible so that the driver can find an alternative space

Drivers will always be refunded according to our Cancellation Policy. If you want to offer a refund to a driver after the booking has finished because something went wrong then please read our article on how to refund a driver

 

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