What happens if the driver overstays?
We make it clear to our drivers that they shouldn't stay any longer than they've booked for. This happens very rarely and is usually due to unforeseen circumstances.
If a driver does overstay, don't worry! They will need to pay for any additional time they use at your space, plus any other compensation due. See our Overstay Policy for full details.
So that we can exercise this policy, please follow these steps:
- Try to contact the driver by phone and via JustPark's online messaging system.
- Make a note of how long they overstay, so that we can charge them for the additional time they use.
- Contact us with the details.