It's really important that JustPark's feedback system remains fair and transparent. For this reason, we'll only remove reviews if they contain the kind of unacceptable material detailed in our Review Policy>.
Grounds for deleting a review include:
- Extortion - Threatening to leave unfavourable comments or ratings for another member unless the other member provides services not included in the original booking agreement.
- Manipulation - Comments left or received where the reviews' primary value is to artificially enhance a member's reputation.
- Abuse- Reviews that contain profanity or other inappropriate or unrelated content within review comments will be deleted.
- Personal details - This could be any kind of private information, such as addresses, telephone numbers and email addresses.
You can reply publicly to each review - so you're able to present your side of the story too. Our drivers are used to filtering out overly emotional and critical reviews, especially when they're sitting alongside others that are mostly positive.