If you feel a review left by a driver isn't fair or accurate you do have the opportunity to address their concerns.
To respond to a review left by a driver:
Head to Read and reply to feedback in the 'Profile' section of your JustPark account. Find the review you want to respond to and click on the reply arrow underneath it.
Please be aware that this reply is visible to all users, and you can't edit it once it's been published.