What do I do if the driver arrives early or late?
Sometimes journeys don't go to plan! Here's what to do if that happens:
If they're early and you can accommodate them, feel free to do this at your own discretion. If they're really early, you could ask them to make a booking for the extra hour(s) using the JustPark app or mobile website.
If they arrive early without informing you, do let us know what time they have arrived so we can arrange for any additional payment.
Sometimes drivers might be travelling a long way to your space or have been caught in traffic. Maybe they've just slept in! Drivers are not obliged to turn up on time for their booking. As long as they arrive within the duration of their booking, this is fine. A driver won't be refunded for the time not used if they arrive late.
It's also possible a driver doesn't make it back to pick up their vehicle on time. This rarely happens, but we've got a simple process to make sure you not out of pocket! If this does happen you, click here to see our help article on overstays.