What can I do if I'm unable to access the space?

Remember that the booking confirmation email is your best friend in these situations! You'll find clear instructions in the booking confirmation email about how to find the space. In the unlikely event that you can't find the space on the day:

1. Call the space owner

If you booked a space on a private drive, the space owner is the best person to direct you to the space. Check your booking confirmation email or the Bookings section of your account for the person's phone number.

2. Contact us

If you can't get hold of the space owner, please contact Customer Support on live chat and we will do our absolute best to direct you to an alternative JustPark space nearby.

3. Book another space

If you need help outside of our support team's working hours (08:00 - 20:00, Monday to Friday, 08:00 - 1800pm Saturday, Sunday and 09:00 - 16:00 on bank holidays), or if you are unable to get immediate help, please book another JustPark space yourself using our app or mobile website. If you couldn't find the space because there was a problem with the listing description, we will refund your original booking - and if the new space is more expensive, the more expensive booking will be refunded, up to 2x the value of the original booking. Just contact us and we'll take care of it.

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