What if there is another car in the space when I arrive?

It's really rare that a driver can't park in a JustPark space. We take every step to ensure our space owners update their availability and create a high-quality listing description to prevent this happening.

In the unlikely instance that it does happen, here's what to do:

1. First, call the space owner.
The quickest way to resolve the problem is to speak to the space owner directly. It's probably a simple oversight, and the person will be able to move their car. You'll find their phone number in the booking confirmation email or in the <Bookings> section of your account.

2. Call our emergency hotline.
If you can't get hold of the space owner, please contact JustPark on the emergency phone number provided in your booking confirmation email. We will do our absolute best to direct you to an alternative JustPark space nearby.

3. Book another space.
If your booking starts outside our support team's working hours (9.00am - 6.00pm, Monday to Saturday), please book another JustPark space yourself using our app or mobile website. We will refund your original booking - and if the new space is more expensive, we'll refund you the difference. Just contact us and we'll take care of it.

Let us know if you have to park elsewhere, and we will process a full refund for your original booking.


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