It's really rare that a driver can't park in a JustPark space. We take every step to ensure our space owners update their availability and create a high-quality listing description to prevent this from happening.
In the unlikely instance that it does happen, here's what to do:
1. First, call the space owner.
The quickest way to resolve the problem is to speak to the space owner directly. It's probably a simple oversight, and the person will be able to move their car. You'll find their phone number in the booking confirmation email or in the <Bookings> section of your account.
2. Call us on 0203 318 9792.
If you can't get hold of the space owner, please contact JustPark on the number provided in your booking confirmation email. We will do our absolute best to direct you to an alternative JustPark space nearby. Please note, you'll need to take a photo of the other car in your space.
3. Book another space.
If your booking starts outside our support team's working hours (06.00am - 11.00pm, Monday to Friday and 07:00am - 07:00pm on Saturday and Sunday), please book another JustPark space yourself using our app or mobile website. We will refund your original booking - and if the new space is more expensive, we'll refund you the difference. Just contact us and we'll take care of it.
Let us know if you have to park elsewhere, and we will process a full refund for your original booking.