There is a car in my space, what do I do?
It's really rare that a driver can't park in a JustPark space. We take every step to ensure our space owners update their availability and create a high-quality listing description to prevent this from happening.
In the unlikely event that this happens, here's what to do:
1. Call the space owner
If you have booked a space on a private drive, the quickest way to resolve the problem is to speak to the space owner directly. It's probably a simple oversight, and the person will be able to move their car. You'll find their phone number in the booking confirmation email or in the Bookings section of your account.
2. Contact JustPark
If you can't get hold of the space owner or if you are not booked on a private drive, then please contact Customer Support. We will do our absolute best to direct you to an alternative JustPark space nearby. Please note, you'll need to take a photo of the other car in your space.
3. Book another space
If your booking starts outside our support team's working hours (8:00 - 20:00, Monday to Friday, 9:00 - 18:00 on Saturday and Sunday, 09:00 - 16:00 on Bank Holidays) or if you are unable to get immediate help, please book another JustPark space yourself using our app or mobile website. Alternatively, if you have chosen to park in a non-JustPark space, please supply us with a receipt for that parking and you will be reimbursed for the costlier booking up to 2x the value of your original booking. Just contact us, with proof of your original space being full, your new receipt and we'll take care of the rest!