How do I cancel my upcoming booking?
You can cancel a booking before it has started and in line with our cancellation policy.
How to cancel a booking
- Select My bookings
- Click on the relevant booking
- Select Cancel booking, provide the reason you are cancelling and click Continue
- Select My bookings
- Select the booking you want to cancel
- Scroll down and click Cancel Booking
- If you are entitled to a refund then the amount will be displayed here
- Select Yes, cancel my booking
Please do this as soon as possible so that we can free up space for other drivers.
It can take 3-5 working days to receive your refund. Rest assured we'll get to it as quickly as we can.
For pre-booked parking, the amount we can refund you will depend on the length of your booking and how far in advance you make the cancellation request. For drive-up bookings (made when you arrive at the car park) there is a no refund policy as the parking session is already underway.
If you're seeking a refund after the booking finished because something went wrong, please see our article on requesting a refund.
