Installation Queries

Queries on the installation of a charger

• Will a survey need to be carried out before installation?
• Are there any requirements for the spaces which can be electrified?
• Do I have to own the land to arrange an installation?
• What does an installation involve?
• What should I expect on the day?
• How long will the installation take?
• Will I be required on site during the installation?
• Will my power need to be off the entire installation?
• Will the installer need to dig up my driveway?
• Will I need to prepare anything for the installation?
• Can I see a visual of how the charging device will look?
• Will the charge points have a cable attached?
• Will Covid-19 considerations be taken into account?
• How do I arrange a date for installation?
• How soon will my charger be installed?
• How soon can a charger start being used after installation?
• Will I need to switch my energy supplier to Octopus Energy if I have a charger installed by them? Are there any benefits to switching?
• When can I take advantage of the Octopus Energy tariff?
• When will switching energy provider take effect?
• I have a property I’d like to install chargers at, who should I get in touch with?
• I’ve booked my installation but have some questions not answered on the Help Centre. Who should I speak to?