FleetCharge
- JustPark Help Centre
- FleetCharge
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Driver Queries
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Where is my FleetCharge space located?
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How do I start charging at my space?
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Do I need to make a booking to charge, and if so, how do I make a booking?
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What do I do if I arrive at the charger and it’s broken?
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Will JustPark pay for the cost of electricity?
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If I am a driver who pays for electricity, how much will I pay per Kw for the electrons used?
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If I am a driver who pays for electricity, how much will it cost to charge my vehicle?
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If I am a driver who pays for electricity, how will you take payment for the electricity used?
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If I am a driver who pays for electricity, what happens if a payment fails?
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How do I update the card on my account?
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What is expected of me as a Fleet Driver?
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I’m moving house, what should I do?
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I am leaving the Fleet which I work for, what should I do?
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Are there any security features to stop others from using the charging unit?
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If I am a FleetCharge Driver, how can I contact JustPark for support?
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Where is my FleetCharge space located?
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General Host Queries
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What is a FleetCharge Host?
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Will JustPark pay for the cost of electricity for FleetCharge hosts?
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What is expected of me as a FleetCharge Host?
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What are the risks and liabilites?
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Will my charging point be insured?
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Will my charging point be under warranty?
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What information will I be given about the Fleet driver who will be charging?
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What size vehicle will be on my drive?
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Will the same driver be charging each day?
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Can I list my space on the JustPark app as a bookable location?
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Is there a way for me to see how much electricity has been used?
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What is a FleetCharge Host?
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Installation Queries
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Will a survey need to be carried out before installation?
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Are there any requirements for the spaces which can be electrified?
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Do I have to own the land to arrange an installation?
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What does an installation involve?
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What should I expect on the day?
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How long will the installation take?
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Will I be required on site during the installation?
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Will my power need to be off the entire installation?
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Will the installer need to dig up my driveway?
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Will I need to prepare anything for the installation?
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Can I see a visual of how the charging device will look?
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Will the charge points have a cable attached?
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Will Covid-19 considerations be taken into account?
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How do I arrange a date for installation?
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How soon will my charger be installed?
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How soon can a charger start being used after installation?
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Will I need to switch my energy supplier to Octopus Energy if I have a charger installed by them? Are there any benefits to switching?
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When can I take advantage of the Octopus Energy tariff?
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When will switching energy provider take effect?
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I have a property I’d like to install chargers at, who should I get in touch with?
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I’ve booked my installation but have some questions not answered on the Help Centre. Who should I speak to?
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Will a survey need to be carried out before installation?
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Host Billing Queries
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How will I receive the payments for the electricty used by the FleetCharge driver?
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How will I receive my monthly payment for the FleetCharge space?
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How much tax do I pay on earnings as a FleetCharge Host?
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Is there a way for me to see how much electricity has been used?
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As a FleetCharge Host, how much will I receive monthly?
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How will I receive the payments for the electricty used by the FleetCharge driver?
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Already a Host
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How can I contact my FleetCharge driver?
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Is there a way for me to see how much electricity has been used?
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My charger is going to be temporarily inaccessible, what should I do?
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The charger installed at my property is not working, what should I do?
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I’m moving house, what should I do?
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I no longer want a Fleet Driver using my charger, what should I do?
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What happens if my dedicated Fleet Driver moves house or leaves the fleet?
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I have a question about my energy bill/tariff, who should I speak to?
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How can I contact my FleetCharge driver?