Driver Help
- JustPark Help Centre
- Driver Help
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Your Bookings
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Submit a Customer Support Request
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Parking in Northern Ireland: Pre-Authorisation Charges
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JustPark’s Best Price Guarantee
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How do I cancel a rolling monthly booking?
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How do I contact JustPark?
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How do I contact a space owner?
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Change your start or end time
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How do I change the times for my booking?
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Make and model of my car are incorrect. How do I update them?
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How do I change my vehicle details?
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How do I make a rolling monthly booking?
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Transaction Fee
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What should I do if I get a parking fine (PCN)?
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I had to pay to get out of the car park
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The car park is full - what do I do?
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How do I extend my parking session?
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There is a car in my space, what do I do?
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How to use the Open Barrier Button
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My PIN code provided is not working
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Changes to Congestion Charge rules
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The EV charger at my space isn't working, what should I do?
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What should I do before I arrive?
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Will I need to display any proof of my booking?
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I'm running late
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What if I overstay my booking?
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How do I leave a review?
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What can I do if I'm unable to access the space?
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Are there any other charges on top of my booking?
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What happens if my vehicle is damaged whilst parking?
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Submit a Customer Support Request
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Booking A Parking Space
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Can I pay for parking retrospectively?
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How do I book a parking space?
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Does my payment for parking include ULEZ charges?
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How do I make a monthly booking?
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How to add another vehicle to your booking
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How do I book a Space on JustPark with EV Charging?
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Minimum System Requirements for our App
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NHS Staff and Critical Care Workers FAQs
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How do I use the Start & Stop feature on my JustPark app?
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How do I find a space that is suitable for large vehicles?
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How to reserve a parking space using the JustPark app
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Can I park for 24 hours a day?
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I'm using a hired vehicle - can I still make a booking?
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Why should I pay and communicate only through the website?
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Can I get airport transfers?
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Can I pay for parking retrospectively?
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Specific Car Parks
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How does the diesel surcharge work?
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I need more time on my parking session. How do I extend?
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Can I change my vehicle registration for an active parking session?
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How do I make payment over the phone?
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I'm parked in Camden and there is a problem not related to the JustPark service, who do I call?
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Why can’t I book at this Q-Park site, I’m currently in a space?
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Q-Park - I’ve stayed longer than my booking time. How do I make payment for this?
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Q-Park - Where do I find my barcode to exit the car park?
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What is JustPark's Relationship with Q-Park?
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Parking at North Middlesex University Hospital, London
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How does the diesel surcharge work?
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Payments
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Cancellations & Refunds
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Local Authority Parking
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10p Transaction fee - Cornwall Council
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How do I change the Vehicle Registration on a Season Ticket?
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How do I use a Multi-use ticket at a Cornwall site?
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My employees use JustPark for work, can we use one account?
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I paid for my parking by phoning JustPark, how do I login to my account?
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How do I amend my notification preferences?
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Pay on Exit - How does it work?
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JustPark has launched in Woking - find out more
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I Have a query about Multi-Use tickets?
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How to Purchase a Multi-Use Ticket for Cornwall Council Car Parks?
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Viewing Information on your Multi-Use or Season Ticket
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10p Transaction fee - Cornwall Council
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Parking Peace of Mind
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Parking Peace of Mind - How does it work?
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Parking Peace of Mind - How to make a claim?
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Parking Peace of Mind - When will I receive documents confirming the coverage?
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Parking Peace of Mind - How do I make a claim?
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Parking Peace of Mind - How can I ensure my insurance remains valid?
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Parking Peace of Mind - I cannot claim on my main motor insurance policy. Can I still use the policy to cover repairs?
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Parking Peace of Mind - How does it work?
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Privacy and Safety
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MOT - You have the wrong MOT date for me
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MOT - You’ve sent me a reminder for someone else’s vehicle. Isn’t their MOT data private?
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MOT - Why do you store my MOT data and send reminders?
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MOT - A friend or family member received an MOT reminder for my car
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MOT - The reminder you sent was to an old email address
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MOT - How do I turn off future MOT reminders?
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MOT - The registration of the vehicle you sent a reminder for is not mine
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MOT - The vehicle you sent a reminder for has been sold
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Are my credit card details secure?
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Is your website secure?
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MOT - You have the wrong MOT date for me