Driver Help
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Your Bookings
- I've got a problem with my booking. Help!
- There is a problem with my space
- There is a car in my space, what do I do?
- How do I update the make and model of my car?
- My PIN code provided is not working
- Changes to Congestion Charge rules
See all 21 articles -
Booking A Parking Space
- Can I pay for parking retrospectively?
- How do I book a parking space with JustPark?
- Does my payment for parking include ULEZ charges?
- How do I make a monthly booking?
- How to add another vehicle to your booking
- How do I book a Space on JustPark with EV Charging?
See all 16 articles -
Specific Car Parks
- I have a booking at West Wittering Beach. Is there anything I need to know?
- How does the diesel surcharge work?
- I need more time on my parking session. How do I extend?
- I cancelled my parking session and am expecting a refund. How much am I due?
- I need to cancel my session - how do I do this?
- I need more time on my parking session. How do I extend?
See all 14 articles -
Payments
- Why do I get charged 1p?
- How does JustPark charge me for using Start & Stop?
- How do I get a VAT receipt?
- How do I cancel my upcoming booking?
- Do your prices include VAT?
- How do I manage my payment methods?
See all 7 articles -
Cancellations & Refunds
- What is your cancellation policy?
- Why did I not receive a refund?
- I have requested a refund, how long will this take?
- The space owner cancelled my booking, what do I do?
- I was unable to park, how do I get a refund?
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Local Authority Parking
- 10p Transaction fee - Cornwall Council
- How do I change the Vehicle Registration on a Season Ticket?
- How do I use a Multi-use ticket at a Cornwall site?
- My employees use JustPark for work, can we use one account?
- I paid for my parking by phoning JustPark, how do I login to my account?
- How do I amend my notification preferences?
See all 11 articles -
Parking Peace of Mind
- Parking Peace of Mind - How does it work?
- Parking Peace of Mind - Is this secure?
- Parking Peace of Mind - When will I receive documents confirming the coverage?
- Parking Peace of Mind - How do I make a claim?
- Parking Peace of Mind - How can I ensure my insurance remains valid?
- Parking Peace of Mind - I cannot claim on my main motor insurance policy. Can I still use the policy to cover repairs?
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Privacy and Safety
- MOT - You have the wrong MOT date for me
- MOT - You’ve sent me a reminder for someone else’s vehicle. Isn’t their MOT data private?
- MOT - Why do you store my MOT data and send reminders?
- MOT - A friend or family member received an MOT reminder for my car
- MOT - The reminder you sent was to an old email address
- MOT - How do I turn off future MOT reminders?
See all 10 articles
