If I am a driver who pays for electricity, what happens if a payment fails?
If a payment fails you’ll receive a notification on your app, you’ll be able to retry making the payment either with the existing card, or you can add a new card.
It’s important you reattempt to make payment within 48 hours, as after this the charger will be “locked” and you will not be able to charge until the balance has been cleared.
If you are unsure if you are responsible for paying for the electricity you use please speak to your Fleet Team.
If you need more help please contact the EV support team on firstname.lastname@example.org or 020 3960 5084.