The charger installed at my property is not working, what should I do?
Firstly, check out Wallbox's troubleshooting guide to see if you can resolve the issue yourself.
If you are a Space Owner who hosts a Fleet Driver and cannot resolve the issue yourself, we would ask you to contact your driver to let them know and then reach out to email@example.com who will assist with arranging a repair.
If you are a Fleet Driver with your own charger and the issue is software related, i.e. there's nothing visibly wrong with the physical device, contact Wallbox's support team on firstname.lastname@example.org
If Wallbox are unable to resolve the issue or there's a physical issue with the charger, contact Octopus Energy Services on email@example.com.
Octopus will come back to you within 24 hours to confirm next steps and they will aim to resolve the issue within a week.