Already a Host

The charger installed at my property is not working, what should I do?

Firstly, check out Wallbox's troubleshooting guide to see if you can resolve the issue yourself.

If you are a Space Owner who hosts a Fleet Driver and cannot resolve the issue yourself, we would ask you to contact your driver to let them know and then reach out to who will assist with arranging a repair.

If you are a Fleet Driver with your own charger and the issue is software related, i.e. there's nothing visibly wrong with the physical device, contact Wallbox's support team on

If Wallbox are unable to resolve the issue or there's a physical issue with the charger, contact Octopus Energy Services on

Octopus will come back to you within 24 hours to confirm next steps and they will aim to resolve the issue within a week.

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