Get in touch
If you are in need of urgent help, the fastest way to speak with one of our team during the hours listed below is via live chat. You can do that via our chatbot, Parky, by clicking on the green bubble in the bottom right-hand corner on any page in our Help Centre or in our app by clicking "Help". Parky will ask you for a few details then transfer you to one of our helpful human beings.
Our customer support team is more than happy to help you via live chat during the following hours:
Monday to Friday: 08:00 - 20:00
Saturday & Sunday: 09:00 - 18:00
Bank holidays: 09:00 - 16:00
If your enquiry is less urgent, please use this form to send us a message.
We’re always working to improve the JustPark experience, so we’d love to hear what’s working and what’s not.
If something’s not working we are sorry to hear that and we would like to sort it out. We want to ensure we are aware of any issues so that we can correct them, not just for you but for others too. We do our best not to repeat any mistakes.
- We’ll work to understand what went wrong and why it happened
- We’ll fix it
- We’ll explain the issue to you, what we have done, and what happens next
Our aim is to reach a mutually acceptable solution and we want you to have this as quickly as possible. We’ll keep you updated along the way and will let you know what we are doing to fix your issue.
If you are not satisfied with our service or want to recognise a member of our team who has gone that extra mile, or just wish to give us general feedback, email us at email@example.com with the following information:
- Insert Feedback in the subject line
- Your name
- Your booking ID
- Your vehicle registration number
- Your phone number
Please note, the above email is dedicated to feedback only and will not be used for questions related to a booking or a listing.
If you have any questions or need help resolving a problem, you can chat to Parky by clicking on the bubble at the bottom of the page. Parky is our very own bot, designed to help with any questions you might have. If you still need to get in touch do not worry, Parky will ask you for a few details then transfer you to one of our helpful human beings.
If you have a complaint related to Parking Peace of Mind please click HERE for information about how to make such a complaint. If your complaint is not resolved, you may be able to refer your complaint to the Financial Ombudsman Service (Ombudsman).
If you need our help urgently, chat with us now.