Get in touch

If you are in need of urgent help, you can reach us on the phone during our operating hours.

Tel: 0203 318 9792

Operating Hours

Monday to Friday: 08:00 - 20:00

Saturday & Sunday:  09:00 - 18:00

Bank holidays:  09:00 - 16:00 

You can also reach us on Live Chat during the same hours of operation (Quick link in bottom right of your screen)

If your enquiry is less urgent, please use this form to send us a message.  

Giving Feedback:

We’re always working to improve the JustPark experience, so we’d love to hear what’s working and what’s not. 

If you are not satisfied with our service or want to recognise a member of our team who has gone that extra mile, or just wish to give us general feedback, email us at with the following information:

  • Your name
  • Your booking ID
  • Your vehicle registration number
  • Your phone number

Please note, the above email is dedicated to feedback only and will not be used for questions related to a booking or a listing. 

If you have any questions or need help resolving a problem, you can chat to Parky by clicking on the bubble at the bottom of the page. Parky is our very own bot, designed to help with any questions you might have. If you still need to get in touch do not worry, Parky will ask you for a few details then transfer you to one of our helpful human beings. 

If you have a complaint related to Parking Peace of Mind please click HERE for information about how to make such a complaint. If your complaint is not resolved, you may be able to refer your complaint to the Financial Ombudsman Service (Ombudsman).


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