The EV charger at my space isn't working, what should I do?



It's really rare that a charger isn't working at a JustPark space. We take every step to ensure our space owners update us on the status of their charger.

In the unlikely event that this happens, here's what to do:

1. Check all connections

Sometimes connections can be loose, please make sure you've checked all the cables are firmly connected. It is also worth unplugging your vehicle and plugging it back in as this sometimes solves the issue. 

2. Call the space owner

If you have booked a space on a private drive, the quickest way to resolve the problem is to speak to the space owner directly. It's probably a simple oversight, and the person will be able to help you resolve the issue. You'll find their phone number in the booking confirmation email or in the Bookings section of your account.

3. Contact JustPark

If you can't get hold of the space owner then please contact Customer Support. We will do our absolute best to direct you to an alternative JustPark space nearby. Please note, you'll need to take a photo of the charger not functioning. 

4. Book another space

If your booking starts outside our support team's working hours (08.00 - 20.00 Monday to Friday, 09:00 - 18:00 on Saturday and Sunday, and 09:00 - 16:00 on bank holidays), or if you are unable to get immediate help, please book another JustPark space yourself using our app or mobile website. Alternatively, if you have chosen to park in a non-JustPark space, please supply us with a receipt for that parking and you will be reimbursed for the costlier booking up to 2x the value of your original booking. Just contact us, with proof of your original space being full, your new receipt and we'll take care of the rest!

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