What happens if the driver overstays?
We make it clear to our drivers that they shouldn't stay any longer than they've booked. This happens very rarely and is usually due to unforeseen circumstances.
If a driver does overstay, don't worry! They will need to pay for any additional time they use your space, and in some circumstances, other charges may apply. See our Overstay Policy for full details.
So that we can exercise this policy, please follow these steps:
- Try to contact the driver by phone - We'll need to see proof of this
- Make a note of how long they overstay, so that we can charge them for the additional time they use.
- Take photo evidence of the car still in your space - this is needed to confirm that they are still parked in your space.
- Contact us with all of the details mentioned above once the driver has left.