There is a car in my space, what do I do?
It's really rare that a driver can't park in a JustPark space. We take every step to ensure our space owners update their availability and create a high-quality listing description to prevent this from happening.
In the unlikely event that this happens, here's what to do:
1. Call the space owner
If you have booked a space on a private drive, the quickest way to resolve the problem is to speak to the space owner directly. It's probably a simple oversight, and the person will be able to move their car. You'll find their phone number in the booking confirmation email.
2. Contact JustPark
If you can't get hold of the space owner or if you are not booked on a private drive, then please contact Customer Support. We will do our absolute best to direct you to an alternative JustPark space nearby. Please note, you'll need to take a photo of the other car in your space.
3. Book another space
If you need help outside of our support team's working hours (8:00 am - 8:00 pm, Monday to Friday, 9:00 am - 6:00 pm Saturday, Sunday and 9:00 - 4:00 pm on bank holidays), or if you are unable to get immediate help, please book another space yourself.
If you couldn't find the space because there was a problem with the listing description, we will refund your original booking and if the new space is more expensive then we will reimburse you for whichever was more expensive (up to twice the value of the original booking) . Just contact us, with proof of your original space being full, your new receipt and we'll take care of the rest!