JustPark - Quality Policy

JustPark Parking Limited (JustPark) is committed to providing a service that consistently meets customers and applicable regulatory and statutory requirements. Since 2006, we’ve been on a mission to make parking easy for drivers - helping them save time, avoid stress and make smarter journey decisions. Our 5 star-rated apps help our customers find a space in seconds, whenever and wherever they need it, and even lets them reserve and pay seamlessly at 20,000+ locations - offering the best choice of options, confidence in availability and a frictionless experience. On the flip side, our award-winning car park management services help property owners to maximise the value of their assets - from underused driveways and vacant land, to car parks with spare space at offices, hotels and churches. Using technology and data to reduce costs, drive yield and fill spaces with smart marketing to 1.5 million drivers, JustPark offers a flexible, industry-leading solution - whether you’re a homeowner, business or organisation. The Quality Management System is consistent with ISO 9001:2015 and its purpose is to ensure the Company’s objectives for continual improvement and commitment to Quality is maintained at all times, therefore satisfying the needs and expectations of its customers, which are the Company’s main operational goals. Company personnel have a responsibility to ensure that the customer receives a quality service, and that they demonstrate a high level of competence always. The Company’s services and systems are designed, engineered and managed to meet the customers’ requirements by the simplest and most cost-effective means possible. The Company is committed to a training policy that ensures all personnel have the necessary competence and training to perform their duties. The Quality Policy is understood by and communicated to all staff within the Company. It is the responsibility of Senior Management to investigate any quality problems and ensure that corrective action and/or preventative action is implemented as soon as possible. Senior Management shall also ensure customer requirements are determined and met, therefore enhancing customer satisfaction. To achieve the above the Company’s Quality System and Quality Objectives are reviewed at regular intervals for continuing suitability, to ensure it is meeting the customer’s needs. Anthony Eskinazi - CEO July 2020

Overstay Policy

Unless the Owner has agreed to a later departure time or a further License Period (and the Owner agrees with the Driver that such agreement must be through JustPark) the Driver will be liable to pay the full price for any additional time stayed. The driver will be liable to pay:

  • the hourly rate for every additional hour stayed. Any minutes under 1 hour will be charged as 1 hour.
  • a £10 penalty charge to JustPark for administration and processing.
  • the Owner shall authorise JustPark to collect payment of any such additional fees from the Driver on behalf of the Owner.
  • JustPark has full discretion about whether any fees or fines will be applied for overstays and JustPark's decision will be final.


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